What We Do

Dissect customers and competitors to find running room.

We deliver fresh insights about your customers and competitors so that you can make key decisions more confidently. Because of our firm’s deep understanding of the entire healthcare ecosystem, we can protect you from being blindsided by disruptive changes in reimbursement or technology. We can also help anticipate your customers’ future pain points which may present new service opportunities.

How We Help Your Business

Apply your core competencies in new growth avenues.

In service segments confused by competitors’ brazen claims, we cut through the noise to identify your organization’s true core competencies. We then work with your team to explore and prioritize new lucrative growth vectors where you can apply these competencies successfully and/or leverage information technology to enhance care and/or eliminate labor-intensive processes.

Examples

Here are some of the ways our Service Businesses team is helping clients drive business value:

Paula Ness Speers: “Most successful healthcare service businesses are led by executives extremely focused on operations. This strength can become a company’s Achilles heel if the executives lose track of threats from indirect competitors. For example, one recent project identified a technology threat whereby the client’s infusion business was at risk of cannibalization by a new oral med in late-stage development.”

Andrew Funderburk: “The pharmacy landscape is undergoing a period of rapid change with the explosive growth of specialty drugs. We’re seeing both consolidation among the biggest players in the industry and numerous niche competitors successfully addressing challenging, high-need segments. With our perspective across drug manufacturers, pharmacies, physicians and consumers, we’re uniquely equipped to help our clients succeed.”

Mark Speers: “Outsourcing, particularly of the supply chain, continues to grow as many OEMs realize their true core competencies are in sales and marketing. Suppliers focused on subsets of the development process and/or manufacturing process and/or supply chain logistics can attain scale and expertise well beyond any OEM’s potential. These companies are also attractive to private equity investors, as they benefit from the growth of healthcare without being vulnerable to the first-order effects of decreases in reimbursement.”

Featured Areas

  • Outsourced Services to Providers: Providers, eager to control costs and exploit specialized companies’ skills and economies of scale, are increasingly outsourcing everything from sterile processing and pharmacy compounding to more intense clinical areas such as ED staffing and remote ICU monitoring.
  • Freestanding Services: This category includes businesses like ambulatory surgery centers, workplace medicine providers, and esoteric reference labs.
  • Specialty Distribution and Pharmacies: Unique product lines and handling requirements have created numerous sectors in the distribution of drugs and/or supplies by companies focused on specific sites of care like dental offices to companies focused on specific hospital departments like radiology. Similarly, Health Advances has worked with several specialty pharmacies catering to specific patient populations in their homes.
  • Direct to Patients: Often enabled by the internet, companies are able to cost-effectively serve patients directly. Companies providing mail order supplies for chronic conditions have grown rapidly as have companies focused on private pay services like aesthetic medicine and vision care.

View our service businesses case examples.

Practice Leaders

Contact the Service Businesses Team


“I find Health Advances refreshingly easy to work with and pragmatic among consulting firms I have tried. Ever since we first worked together on our Corporate Strategy in 2009, Health Advances has been my go-to firm for seasoned business judgment backed by objective facts.”

Greg Weishar
Chief Executive Officer
PharMerica